• DesktopAnnouncement
  • Journey Desktop 2024: Sneak Peek of New Desktop App for Windows, Mac & Linux

Hi This looks great, have installed the first version and that has updated to the new version today. It's in a windows 11 machine, I have a sync drive and a google drive. The google drive is my primary one because the sync drive is full and i am not yet committing to further payments.
BUT although my google drive entries downloaded, any entries i make using this new desktop version don't sync to google drive. The google drive also says 'Last sync: never' even though my existing entries downloaded

  • John replied to this.

    CJE Can you restart the app and try again? Does it still show "never"?

    John removed the tags .

    If by restart you mean shut it using the cross on top right corner? I couldn't see any other way. I have done that and re-eopened and clicked on Sync All. It says Syncing, then finishes and says 'Sync Never' again. I have also tried pausing sync, coming out, shutting the app (as above), opened it again, restarted sync, Clicked on Sync All, etc, still the same.

    I have entries added via phone and they aren't being picked up on the new desktop either, it just dowloaded what was there when I first set it up and has not changed since . I see you can clear cache, which I haven't yet tried, would you recommend ?

    • John replied to this.

      will do, thanks

      I have done that but the AI cannot understand me, i will send an email

      • John replied to this.

        CJE There's a sync error in your Google Drive. I have helped you to resolve this issue. Can you tap the sync button and try again?

        Yes that's done it, many thanks. Initially it synced a chunk and then gave me an error code of DS0102, but i retried and it just took a few goes to get the whole c5k through and is now picking up changes . Many thanks

        17 days later

        Is the daily notification coming soon?

        • John replied to this.

          jodym Yes, it is coming soon. We'll make an announcement once it is ready.

          2 months later

          The tags list that we have on this Windows app, can we please have that in the Journey Cloud web app too?

          • John replied to this.

            Vic Hi! Which tag list are you referring to?

            • Vic replied to this.

              Vic Understood! Thanks for the clarification!

              I wasn't even aware that you've put out a new app! Just downloaded it and it's syncing my entries.

              • John replied to this.