• DesktopAnnouncement
  • Journey Desktop 2024: Sneak Peek of New Desktop App for Windows, Mac & Linux

CJE Can you restart the app and try again? Does it still show "never"?

John removed the tags .

If by restart you mean shut it using the cross on top right corner? I couldn't see any other way. I have done that and re-eopened and clicked on Sync All. It says Syncing, then finishes and says 'Sync Never' again. I have also tried pausing sync, coming out, shutting the app (as above), opened it again, restarted sync, Clicked on Sync All, etc, still the same.

I have entries added via phone and they aren't being picked up on the new desktop either, it just dowloaded what was there when I first set it up and has not changed since . I see you can clear cache, which I haven't yet tried, would you recommend ?

  • John replied to this.

    will do, thanks

    I have done that but the AI cannot understand me, i will send an email

    • John replied to this.

      CJE There's a sync error in your Google Drive. I have helped you to resolve this issue. Can you tap the sync button and try again?

      Yes that's done it, many thanks. Initially it synced a chunk and then gave me an error code of DS0102, but i retried and it just took a few goes to get the whole c5k through and is now picking up changes . Many thanks

      17 days later

      Is the daily notification coming soon?

      • John replied to this.

        jodym Yes, it is coming soon. We'll make an announcement once it is ready.

        2 months later

        The tags list that we have on this Windows app, can we please have that in the Journey Cloud web app too?

        • John replied to this.

          Vic Hi! Which tag list are you referring to?

          • Vic replied to this.

            Vic Understood! Thanks for the clarification!

            I wasn't even aware that you've put out a new app! Just downloaded it and it's syncing my entries.

            • John replied to this.