i have spent money downloading the product Journey in Microsoft Store before, now I turn to use a new computer and I cannot find product in Microsoft Store, and when I download the product from official website and try to open it and I found I lost the premium and have to pay again. It is unacceptable and I wonder anyone has the same situation with me?

Hi @hhz , we've spoken to you in a private chat. Journey is no longer available in the Windows Store. Please download the Windows app from our official webpage. You can approach our help desk to get a coupon to activate the app free of charge. Thanks!

    As discussed in the private chat, this issue has been resolved.

    2 months later

    John Hi John I have the exact same issue could I ask for assistance?

    • John replied to this.

      benphua We've already resolved this issue via private chat. 🙂

        John Hi John I have the exact same issue could I ask for assistance?

        • John replied to this.

          John I contacted them and am waiting for a response.

          • John replied to this.

            Salam Did you contact us using the same email used in forum?

              John no. I communicated using another email "kva".

              • John replied to this.

                Salam Okay, we have sent you the coupon code to unlock the Windows app. Thanks!