Forever stuck at "signing in..." page. This is windows PC. After I click "Cancel" it would then go to "Sign in with Email", "Sign in with Google" etc. and bring me to a webpage and then after I successfully logged in in the website, my APP is still stuck at "signing in" box...

Hi @annaz820 , please press "open Journey desktop" in the web browser after login. Also ensure that there are no web browser extensions, antivirus programs, or firewalls blocking the login process. Kindly turn-off the firewalls, defenders or VPN temporarily and have a check if it works or not. I would also recommend changing your default web browser.

John changed the title to Stuck in login on Windows Desktop app .
John stickied the discussion .

@annaz820 We've found another solution to the login problem. You'll need to change the path of Journey in the registry.

To change the path of a program that open by protocol you will need to change it in the registry.

  1. Press WinKey + R, type regedit and press enter.

  2. Go to the path below (you can copy and paste on the address bar)
    HKEY_CURRENT_USER\SOFTWARE\Classes\journey-login\shell\open\command

  3. Find the protocol you want to change, and expand the keys under it ( shell > open > command), open the command key, and change the key value with the new location of the application. i.e. "C:\Users\<username>\AppData\Local\Programs\journey-desktop\Journey Desktop 2024.exe" "%1"

  4. Open Journey Desktop and try to login again.

Please let me know if it works.

Sorry to butt in.
I'm having the same problem.
When I saw John's answer, I thought "this is it!" and tried to fix it,
but my registry values ​​were like this to begin with.

  • John replied to this.

    bona If the registry is correct, it might have to do with the web browser, firewall or anti virus software.

    a month later
    admin unstickied the discussion .