• iOS
  • Issue with Adding Instagram post via Zapier

Hi, I have a weird issue with Instagram posts automated with Zapier. I can see them in the previews just fine, but when I click on the entry to view there's a blank white page (or black, at night). When I edit, the text + image are all there, but once out of editing mode it's blank. Doesn't matter whether it's night or day theme.
There's no issue at all on journey.cloud, everything shows up as it should.
I am running iOs version 16.6 on an iPhone 13.

  • John replied to this.
    John changed the title to Issue with Adding Instagram post via Zapier .

    Hi Shalini , thank you for joining the Journey forum. Can you send a screenshot of what it looks like in the app? Thanks!

      John here you go.

      Front page:

      Read view, blank:

      Edit view, imported from my Insta page, text and media intact:

      • John replied to this.

        Shalini Thanks for sending the screenshots! Are the affected entries come from Instagram/Zapier only? Could you send us one affected entry to zip via help@2appstudio.com? Thanks!

        Hi John, yes, the affected entries are only the Zapier ones and, as far as I can tell, I had no issues with entries older than 15 July 2023. Posts sent via Zapier on or newer than 23 July 2023 are affected. Have sent an email with the zip as requested, subject ref: Issue with Adding Instagram post via Zapier

        • John replied to this.
          21 days later

          Hi any updates to this issue? I'm still facing the blank page problem.

          7 days later

          Shalini Sorry for the delay. My team is working on your issue. I will get back to you asap. Thanks!

          a month later

          Any updates? Still getting the blank page...