• WebBugs
  • Unable to add/edit a journal entry in web app

I have been trying to edit my journal entry for the day on the web app, but it does not allow me to edit/add any new entry. Here's a summary of the issue:

  • Writing entries, on Journey Cloud beta, web app running from a Windows 11 system.
  • It was working last 8/10/2023 at 4:00pm MST, now it's 8/10/2023 10:53pm MST, checked in from 10:00pm and it's not allowing me to edit/add any entries on the web app.
  • Tried switching cloud service from Journey cloud to google cloud on web app, it still does not allow me to edit/add.
  • Tried on android app, editing/adding entry on google cloud service works. Unfortunately, cannot access journey cloud beta entries on android app.
  • Tried working with desktop app, but it's outdated.
  • Tried refreshing browser, restarted it, still does not allow for edit/add on web app.

Any help with resolving this issue would be highly appreciated. This is frustrating me coz I have been dependent on Journey for over 3 years, and this is the first major issue that has ever occurred for me, being a premium member subscriber.

If you want me to provide any additional details, I'm happy to do so. I just want this problem to be solved ASAP.

  • John replied to this.

    srave Hi Srave, we are sorry for the inconvenience caused. We are not able to replicate this issue. Can you check if your browser/extension is blocking the saving process? Also could you try it with another browser?

    John changed the title to Unable to add/edit a journal entry in web app .

    Hi srave, the add button is disabled because the browser thinks that there’s no internet connection. Can you try out these steps from your web browser on your Windows 11 PC:

    1. Right click on the page and look for “Inspect”
    2. Go to “Console” tab
    3. Enter this code: navigator.onLine and share with us the output.

    Thanks.

    4 months later

    Hello! I have the same issue. Is there a solution for this?
    In case this is still a mystery, here's something in hopes that this will be useful:

    I tried this again today, and now I can add and edit entries. I don't think I've done anything different. Is this an occasional issue on your end?

    • John replied to this.

      Mirka I am forwarding this issue to my technical team. We will be looking into it. Thanks for reporting it to us!