I've got DS0102 error on sync and get the same error every time I retry. It says "Error: ConstraintError: Key already exists in the object store." in sync.txt. Does anyone know how to fix this error?

  • John replied to this.

    nobykun Hi! Can you attach the sync log in this thread? Thanks!

      John Thank you for your support. Somehow I can't upload the log file so I paste all the lines below.

      2024-10-28T22:17:10.061Z | LinkedAccount count: 2
      2024-10-28T22:17:10.698Z | GoogleDriveSyncFlow: Handling to be downloaded
      2024-10-28T22:17:10.748Z | GoogleDriveSyncFlow: To be downloaded count: 3549
      2024-10-28T22:17:10.749Z | GoogleDriveSyncFlow: Download Json: 19DR3Nczz-A15plcvWCwYPkGMAxJgNpE16-iPSkzjJkrYgJqwWw
      2024-10-28T22:17:12.378Z | Error: ConstraintError: Key already exists in the object store.
      ConstraintError: Key already exists in the object store.
      undefined
      2024-10-28T22:17:12.379Z | Sync worker ends...

      Thanks!

      Thanks @nobykun ! There might be a duplicated entry in your Google Drive. Can we take this offline as I may need to request your personal details? Could you contact us in the live chat at https://help.journey.cloud/en/ ? Please copy and paste the link of this forum thread and send us your Journey email account.

      8 days later

      Thanks @John, and sorry for my late reply. I retried today and for some reason the sync process went ahead and all the entries were seemed to be successfully synced.
      So my problem is solved.
      I really appreciate your support!

        nobykun That's great to hear! Thanks again, Nobykun!