• WebQuestions

  • Issue with Searching East Asian Languages (Japanese/Korean)

Hi,

I've noticed that the search function on Journal.Cloud doesn't seem to work correctly for East Asian languages, specifically Japanese and Korean. When I try to search for keywords in these languages, the search results display all journal entries, even those that do not contain the specified keyword. Has anyone else experienced this issue, or is there a workaround available? Thank you for your help!

    a month later

    zaaa
    Hi there! Thanks for bringing this up—it sounds frustrating not to have the search function work as expected, especially for East Asian languages. It’s possible that the search algorithm might not fully support Japanese and Korean characters, which could be causing the issue you're seeing. One workaround that might help in the meantime is to try wrapping your keywords in quotes to see if that narrows down the results. If that doesn’t work, reaching out directly to Journal.Cloud’s support team might be helpful, as they could have more specific insights or updates. Hope this helps a bit!

    • John replied to this.

        lalo01 Hi! Could you send me the app version and the OS version?

          8 months later

          [unknown] Are you using Journey Cloud Sync?

          • owly replied to this.
            17 days later

            John I'm experiencing the same issue when searching Chinese as well and yes this is only an issue when searching in Journey Cloud Sync. Searching for entries stored on Google Drive is working as expected.
            I will be switching back to Google Drive for now...