Stuck in login on Windows Desktop app

annaz820

Forever stuck at "signing in..." page. This is windows PC. After I click "Cancel" it would then go to "Sign in with Email", "Sign in with Google" etc. and bring me to a webpage and then after I successfully logged in in the website, my APP is still stuck at "signing in" box...

John

Hi @annaz820 , please press "open Journey desktop" in the web browser after login. Also ensure that there are no web browser extensions, antivirus programs, or firewalls blocking the login process. Kindly turn-off the firewalls, defenders or VPN temporarily and have a check if it works or not. I would also recommend changing your default web browser.

John

@annaz820 We've found another solution to the login problem. You'll need to change the path of Journey in the registry.

To change the path of a program that open by protocol you will need to change it in the registry.

Press WinKey + R, type regedit and press enter.
Go to the path below (you can copy and paste on the address bar)
HKEY_CURRENT_USER\SOFTWARE\Classes\journey-login\shell\open\command
Find the protocol you want to change, and expand the keys under it ( shell > open > command), open the command key, and change the key value with the new location of the application. i.e. "C:\Users\<username>\AppData\Local\Programs\journey-desktop\Journey Desktop 2024.exe" "%1"
Open Journey Desktop and try to login again.

Please let me know if it works.

bona

Sorry to butt in.
I'm having the same problem.
When I saw John's answer, I thought "this is it!" and tried to fix it,
but my registry values were like this to begin with.

John

bona If the registry is correct, it might have to do with the web browser, firewall or anti virus software.

Benztacker

It sounds like you might be facing a login loop issue, which can sometimes happen due to network restrictions or app-related glitches. If you're using a VPN on Firestick or on your PC, try disabling it temporarily and then attempt signing in again. Some apps have trouble connecting when a VPN is active.

Additionally, you can try the following fixes:

Clear the app cache and data
Restart your PC and router
Try signing in using a different network
Ensure your app is up to date

If the issue persists, checking your firewall or security settings might help, as they could be blocking the connection. Let me know if you need further troubleshooting!