Forever stuck at "signing in..." page. This is windows PC. After I click "Cancel" it would then go to "Sign in with Email", "Sign in with Google" etc. and bring me to a webpage and then after I successfully logged in in the website, my APP is still stuck at "signing in" box...
Stuck in login on Windows Desktop app
- Edited
Hi @annaz820 , please press "open Journey desktop" in the web browser after login. Also ensure that there are no web browser extensions, antivirus programs, or firewalls blocking the login process. Kindly turn-off the firewalls, defenders or VPN temporarily and have a check if it works or not. I would also recommend changing your default web browser.
- Edited
@annaz820 We've found another solution to the login problem. You'll need to change the path of Journey in the registry.
To change the path of a program that open by protocol you will need to change it in the registry.
Press
WinKey + R
, typeregedit
and press enter.Go to the path below (you can copy and paste on the address bar)
HKEY_CURRENT_USER\SOFTWARE\Classes\journey-login\shell\open\command
Find the protocol you want to change, and expand the keys under it ( shell > open > command), open the command key, and change the key value with the new location of the application. i.e.
"C:\Users\<username>\AppData\Local\Programs\journey-desktop\Journey Desktop 2024.exe" "%1"
Open Journey Desktop and try to login again.
Please let me know if it works.
Sorry to butt in.
I'm having the same problem.
When I saw John's answer, I thought "this is it!" and tried to fix it,
but my registry values were like this to begin with.