• AndroidQuestions
  • unable to see old entries in Android App since few days ago (c.14th Aug)

Hi there, I have read some of the blogs but unclear how to fix this issue so your help will me much appreciated. I guessing this is due to google policy? But i can't see any of my old entries that I have in my android app. I can create new ones but from what I can tell this is under the journey cloud service? I don't mind using the new service provided (need more information on what this actually means for cost and overall service) but I do want to see my old entires in one place. I will caveat this with I can see all my old entries on the web / desktop version. So the issue is mainly the convenince of reading in the app where I make my new entries

  • John replied to this.

    Thisan Hi Thisan, could you reach out to our help desk for assistance with this issue? I did a quick search of your Journey account and found out that there are 3 cloud storages linked to your account. (i.e. 1 Google Drive and 2 Journey Cloud Sync). Please switch back to Google Drive by following the steps here. Please let me know if you need further assistance.