Cannot sync: JCS-A0002

kherge

Here is how I got here as a brand new user on an iPad:

Install Journey.
Create an account using the e-mail option.
Bought lifetime membership.
Wrote two journal entries.
Noticed a red sync icon.
Went to Data & Cloud Services.
Noticed I was local only.
Added Journey as a cloud service.
Enabled end-to-end encryption.
Generated a password using Proton Pass.
Copied and pasted the password to Journey in both field.
Sync’ing has been failing.
Go to the web interface.
Sign in.
Prompted for E2E password.
Told password is not valid.
Go back to the iOS app.
See JCS-A0002 error.

Figured I’d start clean since I just started, and then learned that there doesn’t seem to be anyway to reset the end-to-end password. I understand that data would be lost, so I’m surprised this doesn’t appear to be an option at all. The only remaining thing would be to delete the account, but I don’t want to do that.

John

kherge Please ensure that you passphrase is correct. If it is incorrect, the passphrase dialog will be prompted again.

You can also follow the steps to delete your Journey Cloud Sync Drive here.

kherge

I learned a few things after making this post (naturally).

I can delete the sync drive through the web app.
When I tried to create a new app and copied & pasted the generated password, I was warned that there is a 32 character limit. This error did not appear in the iOS app, and so it probably caused issues with the copy and paste.
Creating the sync drive with a shorter password allowed for a successful sync.
The local option is now gone.