• AndroidBugs
  • Unable to export all diary entries onto my phone

Hi all, has anyone tried to export their diary entries to their phone? I have tried this several times- including without HD photos, but only seem to get part of the way. I have space on my phone but just cannot get it to work. It stops at roughly the same point (see pic) Is there anything I can do differently?

Thanks
Asha

  • John replied to this.
    John changed the title to Unable to export all diary entries onto my phone .

    Asha Hi Asha, welcome to Journey Forum. We are sorry for the inconvenience caused! You can try the following methods:

    1. Export the entries in batches. E.g. 2017-2018, 2018-2019, and so on…
    2. Ensure that you have sufficient storage space on your phone for export to proceed.
    3. One of the entries might be corrupt. Talk to us via help desk live chat so that we can resolve it for you.

    Hope this helps!

      Hi John thanks for the quick reply. I have tried exporting batches by single year, and it seems to not be downloading any of 2022 and only part of 2023. After a quick spot check, one entry (with no pics) from an earlier year hasn't exported over. I wonder how many others haven't exported.

      I'll get in touch with the helpdesk!

      Thanks
      Asha

      15 days later

      John I missed an email from you asking me to download the 2022 entries month by month. I did that and realised that it was corrupted photo uploads (where the photo was just a grey holding image) that were stopping certain months from downloading. Sure enough, when I deleted said photos, the exports worked. Same with 2023 entries. I hope this helps anyone with similar issues.

      Also, the 'download tags' tick box has to be unticked, or only posts with tags will export!

      I did notice an oddity with the timezones, but I'll create a new post for that.