John CJE Please let me know if you have sent the zip file. I have not received it from you yet. Thanks!
jimmylin212 I got the same problem and I found that my data before 2019/06/30 are not able to import to cloud sync. Maybe you change the format near that period.
John CJE This could be causing the import to fail. I have sent this issue to my technical team. We will fix asap.
John @CJE @jimmylin212 We have resolved this issue by using the sample file provided by @CJE . Can you try again? @jimmylin212 If it doesn't work, please let me know. It could be a separate issue. We will then diagnose again with your sample file. Thanks!
CJE John That worked, thanks so much for the speedy response. There were 4 entries outstanding but I can either decide to lose those or do something manual as it is so few. Thanks again