Journal entries not imported successfully to Journey Cloud sync

CJE

I tried that but no change, There is no error reason given:

I think its possible the entries from 2014-18 were imported from another journal app, could that be related? Do you want tme to add a sample entry here or is there a secure method?

Many thanks

John

CJE Can you send one of the entry to help@2appstudio.com? Thanks!

CJE

Thank you i will do that

John

CJE Please let me know if you have sent the zip file. I have not received it from you yet. Thanks!

jimmylin212

I got the same problem and I found that my data before 2019/06/30 are not able to import to cloud sync. Maybe you change the format near that period.

John

jimmylin212 Can you send us a sample affected entry to help@2appstudio.com? Thanks!

CJE

John Yes I sent it on 20th Sep. I will double-check email address and send again now.

John

CJE This could be causing the import to fail. I have sent this issue to my technical team. We will fix asap.

CJE

I got an autoreply on the 20th when i sent it, but not when I sent it yesterday

John

CJE Received with thanks! I will get back to you asap.

jimmylin212

Just send the mail, hope it's the same issue.

John

@CJE @jimmylin212 We have resolved this issue by using the sample file provided by @CJE . Can you try again?

@jimmylin212 If it doesn't work, please let me know. It could be a separate issue. We will then diagnose again with your sample file. Thanks!

CJE

John That worked, thanks so much for the speedy response. There were 4 entries outstanding but I can either decide to lose those or do something manual as it is so few. Thanks again

jimmylin212

Good news, that's also work for me. Thank you very much.

John

jimmylin212 Great! Thank you so much for letting us know!