Hello.

I'm new to the forum but I've been using Journey for approx. 7 years. I purchased the app in the Microsoft app store. I checked my Microsoft purchase history to confirm. Today I went to add a entry but was denied access until I purchase the app.

I tried to search this issue on the forum and didn't see anything with the same issue. I don't want to lose access to all of my entries and I don't feel I should have to pay twice. Is this normal? Maybe I'm doing something incorrectly? thank you

  • John replied to this.
    John changed the title to Question on Microsoft Store License .

    sethdanager Hi! The Microsoft license can only unlock the v2 desktop app. Could you reach out to us at our help desk? We would be happy to assist you shortly.

        John thank you for the reply. I am only using the desktop app. I have a copy of the purchase in my Microsoft history if that makes any difference.

        thanks again for the help

            sethdanager In addition I emailed the help desk on March 29th but have not received a reply yet.

            • John replied to this.