It's been a few days since my cell phone hasn't synchronized its entries with the cloud, and this code is generated. I've tried contacting here before, but they still haven't resolved my problem.
Please, I have several entries on my cell phone that are essential and need to synchronize with the cloud.
How can we solve it?

  • John replied to this.

    I am not finding how to attach it, so i am pasting below.

    Sync worker: Syncing Starts [sync]...Sync worker: Syncing Starts [drive]...!!! Sync worker on create is here!
    Sync worker: In this order sync-8RO0rgPw8VUMH3MKVYEb, drive-523ac62be882fa408da7a5339813538c0e50609c7d1a9c5965d815ce1ae1fc82
    Journey Sync: Journey Sync V1 has started!
    Journey Sync: Encrypted? false
    Journey Sync: Got public key? false
    Journey Sync: Got private key? false
    Journey Sync: Fetching profile
    Journey Sync: Fetching trashes
    Journey Sync: Fetch trash | Page size is 21
    Journey Sync: Fetch trash | Save page token 2 - 1736165045000
    Journey Sync: Fetch trash | Last id is
    Journey Sync: Uploading local trashes
    Journey Sync: Invalidating accounts
    Journey Sync: Uploading local changes
    Journey Sync: Upload: Read unsynced journals: limit: 2 | size: 2.
    Journey Sync: Upload update entry TPgEmsmRD7kCzqYvd62V 36.
    Journey Sync: Uploaded update entry TPgEmsmRD7kCzqYvd62V 36.
    Journey Sync: Sync code - JCS-B0051
    Journey Sync: ! uploadChanges err r8.e$a: Syncing cancelled
    at r8.b$o.invokeSuspend(Unknown Source:5101)
    at kotlin.coroutines.jvm.internal.a.resumeWith(Unknown Source:11)
    at D9.X.run(Unknown Source:128)
    at I9.n$a.run(Unknown Source:3)
    at K9.k.run(Unknown Source:2)
    at K9.a.W(Unknown Source:0)
    at K9.a$c.d(Unknown Source:14)
    at K9.a$c.p(Unknown Source:28)
    at K9.a$c.run(Unknown Source:0)

    Journey Sync: Sync Done, Okay? false...
    Journey Sync: =======================
    Google Drive: Google Drive V3 has started!
    Google Drive: Credential is drive-523ac62be882fa408da7a5339813538c0e50609c7d1a9c5965d815ce1ae1fc82
    Google Drive: Account - drive-523ac62be882fa408da7a5339813538c0e50609c7d1a9c5965d815ce1ae1fc82
    Google Drive: Got service
    Google Drive: To be downloaded count: 0
    Google Drive: Trash to send - 0
    Google Drive: Change Page Token - 868589
    Google Drive: Accessing change size - 0
    !!! Sync worker ends

    Hello. Any solutions here?

    • John replied to this.

      • John

      • Post #6

      vlmoya The sync was canceled due to several reasons, such as no internet connection, the app being exited before the sync was complete, or the internet being blocked by a firewall. Please terminate the app and reopen it.

        Thanks for you answer John, but it does not make any sense to me. I simply open the app and wait for it to sync - i dont close it before syncing. Besides it, it looks that it syncs correctly to Google Cloud, but not to Journey Cloud.

        If I delete and reinstall the app, will I lose all unsynced entries or will they still be here?

        • John replied to this.

          • John

          • Post #8

          vlmoya I've spoken with my technical team, and it seems that a firewall might be blocking the connection on your end. Please check your firewall settings. We haven't heard of any issues with Journey Cloud Sync from other users.