While in the app a week ago, I noticed the icon in the corner said something about not being logged in. I clicked on it and logged in. Once I did that, the last 6 months of entries are gone. I’ve been emailing with support for a week and no luck. Any ideas?
If you tap on the sync icon, is the sync. complete? Does it state the current date and time for the last sync? Is it possible that you used a different Google account or that you may not not synced those other entries? Sorry you’re experiencing this.
It’s synced now. I wasn’t aware of how it worked prior to logging in and wiping away the entries. So I’m not entirely sure what happened. I just saw something warning me that I wasn’t logged in, so I logged in and that’s when the entries were gone. I’ve tried logging out and there’s no entries. I’ve used my apple and Google login and they both show the same entries and are missing the last 6 months. Support told me there’s nothing they can do. Losing these entries has been a little emotional. I like this app, but have lost confidence in it and will look for something else.
this happened to me!! im trying to chat with them but they have weird support hours.
the last entry in the app is sept 2022. im losing almost a years worth of entries. I didnt post often but I was documenting my journey recovering from an abusive relationship and ive come so far. im sooo sad theyre gone.
let me know if you found a way to retrieve them! ive tried logging into diff accounts, web/app etc. I pay for the lifetime membership too! how disappointing.
ginamcho Please note that the sync process is managed by Google Drive and we do not have access to it. Always refer to the sync icon at the top left corner and make sure that it is complete before closing the app. Moving forward, we would encourage you to migrate to Journey Cloud Sync as we will be able to manage your journal entries from our end. We have also added a sync status icon in each entries in the next update.
I also have missing entries. I signed out of my account on my iPhone and tried to sign back in again and all my entries for the past 2 months are gone!
I was writing them for my boyfriend who was out of the country as a way for him to keep up with my life here and I’m pretty devastated that they aren’t saved. I had been signed in to Google account from the beginning so I have no idea why it didn’t save. Please help.
I recently got a new Samsung Android phone and discovered today that three months of journal entries from mid-April to the end of July are missing. I contacted the app help, but haven't received an email back yet. I hope there is a way to recover those missing entries. I'm really upset about this.
