I have never had all my videos synced to a different platform on here I need to get another phone for the past year but I'm scared to do so because I will lose some of the videos. I was even willing to open up another Google account even though I know that my Google account has space and they're telling me that's the problem and it is clearly not. And when I've tried to do a backup to a zip file then it doesn't open up in another platform has anybody had these problems thank you