web, mac, iphone all different entries - sync problem?

EEkeiram · 7 Jan

on Iphone : I can see everything I wrote the last month
On Web, I see everything except what I wrote on Iphone last month, also my last entry that I wrote on my Macbook yesterday. But that entry is not on my Macbook anymore
On Macbook: I only see old entries from 2020 nothing from last month or even yesterday.

On Web I see two "journals" both with a different name. One with Google drive and my email adres attached. The other with cloud sync and a random string of letters and numbers attached.
Both have completely different entries.

So I see something different on my phone and my macbook.

Good to know : I started my paid subscription yesterdy, before that I wrote one month on a free subscription, and long ago ( 2020) I have had a paid subscription too for one year.

I can see on Iphone, web and Macbook that I have a subscription.
I have Icloud and google drive sync on.

Any help or ideas are appreciated. I would like to see all my entries everywhere.

EEkeiram · 7 Jan

UPDATE:

I found out that if I change my preferred I cloud service on my Macbook I see on half of my entries , and if I change again to Google drive as prefence I see the other half.

So Now the question is. How can I merge them?

and the other question : why does this exist, who would someone want to change all the time between cloud services to see different entries.

apologies for the confusion but step by step I found out what was going on.

EEkeiram · 7 Jan

UPDATE 2

As I now have an idea what happened. I was able to find out what to do ( download my google drive entries and import them in the Journey cloud.

unfortunately lots of older ones ( 2016 and 2020) are some sort of double in both clouds. One with pictures the other without, so there will be some work after the merge.

John · 7 Jan

Ekeiram Hi! Could you chat with our customer support officer in the help desk page? We will need some personal information from you. We will try our best to assist you.