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  • Error "There's a problem uploading..." during import to Journey Cloud

I exported my Journey entries test wise for 2019 from Google as ZIP file and now try to import to Journey Cloud (866 entries). During import process I get an entry title like 1547122458104-3fc12005d4... and error message "There's a problem uploading...". This happened with entries of 2018 as well (about 3 entries out of about 300). How can I make sure that everything is imported correctly?

  • John replied to this.

    cue0 The issue could be due to a corrupt entry or media files exceeding the media limit. May I check if 297 entries were imported successfully?

    • cue0 replied to this.

        John
        I've done following which was successful in the end.
        I looked up the files which were reported as not uploaded (.json and belonging .jpg files) within the ZIP file. Copied only those files to a new ZIP file and tried to import again. This worked well without any issues. In the end everything is good for now. All other entries were imported at the first attempt.